Help us improve our products & services!

 

Thank for Banking with BFL !

We want to hear your feedback so we can keep improving our products and services.

Please fill this quick survey and let us know your thoughts.

1. Are you a BFL Customer?YesNo

2. Which service unit do you visit most often?Please selectທະນາຄານ ລາວ-ຝຣັ່ງ ສໍານັກງານໃຫຍ່T2 Service UnitMixay Service UnitSuanmone Service Unit103 Service UnitITECC Service UnitLuang Prabang Service UnitVangvieng Service UnitSavannakhet Service UnitPakse Service Unit

3. What is the reason of your last visit at BFL?Cash withdrawalTransfer moneySavingOpen an accountAsking informationsOther, please specify:

4. What are the most important criteria when choosing your bank?A diversity of productsInformation & advice qualityServices & Products QualityService Units LocationBrand Awareness

5. How do you feel about the overall service quality of BFL?Please selectExcellentVery goodGoodAveragePoor

6. Do we succeed in providing the following?Knowledge & SkillsInformation & advice qualitySpeed and security of servicesHandling your requestOverall ProfessionalismStaff availabilityOther, please specify:

7. Was there a specific employee who impacted your experience? Please, share:

8. What areas do you feel the bank needs improvement?Customer ServicesKnowledge & SkillsCommunicationLoan serviceSpeedOther, please specify:

9. What other products or services would you like to see?

10. Any overall feedback or comment you would like to share with us?

11. Please leave your phone number or email address if you would like us to contact you regarding any questions

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